COVID-19 Updates - How CCM is Staying Safe & Committed To Customers
The purpose of this document is to inform you of how CCMS is handling the ongoing global pandemic. The situation is changing rapidly and CCM is likely to update this guidance in the coming days and weeks.
Please check this document periodically for the most up-to-date information.
March 16, 2020
Our team has been very flexible and is working hard to maintain our commitments to our customers while satisfying all recommendations from public health authorities.
At this time, we expect there to be a limited impact to our core business operations:
- Product Availability has not changed and there is no foreseeable interruption to any of our product lines.
- If you require a CCM system, or are scheduling a CCM installation project, CCM is able to meet that demand.
- Outgoing shipments will be scheduled on Mondays and Thursdays.
- If you have requested a scheduled shipment on any other day, we may ship your order a few days early.
- If you have a requirement for an immediate shipment (which we typically ship the following business day) we are likely to wait until the next Monday or Thursday.
- If you are ordering a custom system (e.g. if you worked with CCM to develop a custom system or custom audio), it may be delayed by 1 week.
- Technical Support will still be available via phone, email and SMS.
- technicalsupport@childcheckmate.com || +1 613 835 2489
- We also recognize that some technicians may be working on the weekends (we’ve gone to a 7-day rotation in our office, too, to encourage social distancing). If you have an install project that is taking place over the weekend, please let us know and we will schedule a CCM technician to support you.
- Warranties will be received, reviewed and tested weekly.
- Warranty submissions and return shipments will still be coordinated as usual.
- The reception and testing of warranties will experience a delay of 7 business days. To be clear, this means that you may not receive feedback on the results of warranty submission testing for up to 7 business days.
If you have any questions, please feel free to contact us. As we are on a rotating schedule, please use the contact information below so that we can direct you to available personnel.
- ccms@childcheckmate.com | | +1-877-494-8222
